when to say sorry

• Think of an apology as a commitment to the relationship rather than an act of weakness.
• Be honest. Only apologize for things you truly feel responsible for; don't apologize just to make an unpleasant situation go away.
• Say it in writing if a personal confrontation is just way too scary.
• Give the other person some time to sort out his or her feelings - don't be discouraged if you aren't completely forgiven the moment you apologize.