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Saturday, December 5, 2009

Sorry

  • Think of an apology as a commitment to the relationship rather than an act of weakness.

  • Be honest. Only apologize for things you truly feel responsible for; don't apologize just to make an unpleasant situation go away.

  • Say it in writing if a personal confrontation is just way too scary.

  • Give the other person some time to sort out his or her feelings - don't be discouraged if you aren't completely forgiven the moment you apologize.

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